Zero2Run Account
Delete Your Zero2Run Account
You can delete your account directly in the Zero2Run app. If you cannot sign in to the app, you can request deletion using the contact details below. Operator: Runcop Company Co., Ltd.
Delete in the app
Sign in to the Zero2Run app with the account you want to delete, then follow these steps.
iPhone
- Open the More tab, tap the gear icon (Settings) at the top right, then go to Manage Account → Delete Account.
- Review the notice, type “Delete” in the confirmation field, and tap Delete Permanently.
- If you signed in with Apple, you will verify with Apple once more so that Sign in with Apple can be disconnected.
Android
- Open the More tab and, on the profile card at the top, tap Delete Account below Sign out.
- Read the confirmation dialog and tap Delete Account.
If you have a subscription, cancel it in the App Store or Google Play before deleting your account. Deleting your account does not cancel your subscription.
Deletion requests are processed as soon as they are received (Terms of Service, Article 26; Privacy Policy, Article 12(4)).
Request deletion outside the app
If you cannot sign in, email our privacy officer with the sign-in method you used to sign up (Apple, Google, or Kakao) and the email address of that account. After verifying your identity, we will delete your account without delay and let you know the result.
Request deletion by emailWhat is deleted
- Your account and profile (social sign-in identifier, email address, name or nickname, date of birth, gender, height, weight, etc.)
- Running record summaries and derived training metrics stored on our servers
- Health information and data linked from Apple Health or Health Connect
- AI coaching conversations, coaching records (notes, pain scores, and ratings of perceived exertion), and form-analysis videos and skeletal measurements
- Posts, consent history, and records confirming the use and provision of location information
The location coordinates of your running routes are not sent to our servers and are stored only on your device. They are erased when you delete the records in the app or delete the app. Posts that are combined with other members’ posts may not be deleted, so if necessary, please delete them yourself before deleting your account.
Information retained as required by law, then deleted
| Item | Retention period |
|---|---|
| Minimum information needed to prevent fraudulent use | 6 months after account deletion |
| Records of contracts, withdrawals of orders, payments, and supply of goods | 5 years (Act on the Consumer Protection in Electronic Commerce, Etc.) |
| Records of consumer complaints and dispute resolution | 3 years (Act on the Consumer Protection in Electronic Commerce, Etc.) |
| Records of electronic financial transactions | 5 years (Electronic Financial Transactions Act) |
| Access logs | 3 months (Protection of Communications Secrets Act) |
Retained information is stored separately from other information and destroyed without delay when the retention period ends.
Cancel subscriptions separately
Subscriptions purchased through the App Store or Google Play are not cancelled automatically when you delete your account. Cancel them in each store’s subscription management screen (Terms of Service, Article 15-2(8)). Do not attach passwords, card numbers, or full receipts to your email.
Privacy officer
박명성 부장 (경영관리팀) · 010-2050-9031 · mspark@runcop.com
Customer center: +82-2-515-9031