Zero2Run Support
Support
If you have questions or run into problems while using Zero2Run, let us know using the contact details below. Operated by: Runcop Company Co., Ltd.
Contact us
- Phone
- +82-2-515-9031
- mspark@runcop.com
In your email, include the sign-in method you used to sign up (Apple, Google, or Kakao) and your question. Do not send passwords, card numbers, or copies of identity documents.
For inquiries about personal information, contact our privacy officer (박명성 부장, 경영관리팀) at mspark@runcop.com.
Account deletion
You can delete your account directly in the app, and deletion requests are processed as soon as they are received.
iPhone
- More tab → gear icon (Settings) at the top right → Manage Account → Delete Account
- Review the notice, type “Delete”, and tap Delete Permanently
Android
- More tab → Delete Account on the profile card
- Tap Delete Account in the confirmation dialog
Deleting your account does not cancel App Store or Google Play subscriptions. If you have a subscription, cancel it first as described below before deleting your account.
Cancellations and refunds
⑧ If a Member has applied for a Subscription through the payment method of the Apple App Store or Google Play, cancellation and refunds shall follow the procedures set by the relevant business operator. In this case, the Company shall provide guidance on those procedures.
- Cancel your subscription in the store where you paid for it, and request refunds through that store’s procedures.
- After you cancel, you can keep using the service until the end of the period you have already paid for.
- Deleting your account or the app does not cancel your subscription.
App Store (iPhone)
- Open the Settings app on your iPhone → tap your name at the top → Subscriptions
- Select Zero2Run → Cancel Subscription
In the app, Settings → Manage Subscription → Cancel Subscription takes you to the same screen. To avoid the next charge, cancel at least 24 hours before the renewal date.
Google Play (Android)
- Open the Play Store app → tap your profile icon at the top right → Payments & subscriptions → Subscriptions
- Select Zero2Run → Cancel subscription
In the app, More → Manage Subscription also takes you to your Google Play subscriptions. To avoid the next charge, cancel before the payment date.
If the store’s procedures do not resolve your issue, contact us by phone or email above. Cancellations and refunds for classes, races, and run tours follow the separate terms of each program.
Report community content
Report in the app
Open the menu on a post, comment, or user profile, tap Report, and choose a reason; our team will review it. If you block the user from the same menu, you will no longer see each other’s posts and comments.
Report by email
If you cannot use the app, or want to report an infringement of rights such as defamation or copyright infringement, email us where the post is, the author’s nickname, and the reason for your report.
② A person who claims that his or her rights have been infringed may request the Company to delete the relevant Post or to publish a rebuttal, and the Company shall handle such request in accordance with the procedures set forth in the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.(정보통신망 이용촉진 및 정보보호 등에 관한 법률).